We need more helpers to assist Pedal Power ACT maintain its member services liaison.
Word of mouth is the number one driver of member growth, but there are many other reasons that people join Pedal Power ACT.
We are eager to know why people joined, how they have found their membership, assist them with keeping their member record up to date, and even helping people renew over the phone if needed.
As one Member Services caller said, “Pedal Power is a team, I’m helping out because I want to be part of the group.”
“I’ve rarely had a member who wasn’t happy to get a call, have a chat or offer their thanks for the work Pedal Power does.”
It is only due to these conversations that we can understand why members continue to renew and find out if there are things they would change about our organisation.
Some conversation highlights include:
“My insurance was limited with a racing club but a friend recommended Pedal Power to keep me and the family covered when riding on weekend. I’ve since learnt about the advocacy work and love it!”
“My main reason for joining is insurance coverage, but also please keep on championing the expansion of the cycling network!”
“I joined because I do big rides, and wanted to support a local group. It’s been great meeting lots of other cycling friends.”
With over 7,000 members (and growing every day) we need your help staying in touch with our members!
If you want to work with our team to improve and promote Pedal Power membership benefits, have strong verbal communication skills and are willing to learn how our telephone, computer and renewal process works – then please send our Member Services Officer, Rachel, an email at firstname.lastname@example.org.